HeavenUDS Store – Refund & Return Policy
Thank you for shopping with HeavenUDS Store! We value your satisfaction and aim to provide a smooth shopping experience. Please read our Refund and Return Policy carefully:
Return Policy – 7 Days
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags attached.
- Returns are not accepted for items that are damaged due to misuse, improper care, or normal wear and tear.
- Certain items such as personal care products, intimate items, or customized products may be non-returnable for hygiene and safety reasons (if applicable).
How to Request a Return:
- Contact our customer service team at [insert contact email/phone] within 7 days of receiving your order.
- Provide your order number, reason for the return, and supporting photos (if applicable).
- Once approved, we will provide you with the return instructions.
Note: Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
Refund Policy – 15 Days
- Refunds are processed within 15 days of receiving the returned item and inspecting its condition.
- Approved refunds will be credited back to your original payment method.
- Shipping fees (if any) are non-refundable.
Non-Refundable Situations:
- Items returned after the 7-day return window.
- Items not in their original condition or missing parts.
- Products damaged due to customer mishandling.
Need Help?
If you have any questions or concerns about your return or refund, please contact us at:
📧 [Insert Email]
📞 [Insert Phone Number]
Thank you for choosing HeavenUDS Store.